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SolidWorks Support

Technical support for SolidWorks products is provided by VAR’s (Value-Added Resellers). SolidWorks Subscription Services entitles you to major software upgrades and service packs, comprehensive technical support, an extensive online Knowledge Base, view your service requests and make enhancement requests. Subscription Services enables you to participate more actively as a member of the global community of SolidWorks users.

  • Search the SolidWorks Knowledge Base – Search the Knowledge Base for existing solutions

  • Discussion Forums – Interact and ask questions with other SolidWorks community members.

  • Customer Portal – A web-based hub for SolidWorks resources including the latest versions of SolidWorks software and service pack updates, a Knowledge Base and wide range of technical documents, such as Help, Tech Tips, Macros, and Best Practices, ability to make enhancement requests, view your service requests, view your SPR’s, edit your customer profile, and participate in a moderated discussion forum.

  • SolidWorks Rx can be used to diagnose common issues and package information for the support engineer. SolidWorks Rx is available under the SolidWorks <version>\SolidWorks Tools Windows Start menu.

Support for Free Products (eDrawings, DWGeditor, and DWGgateway)

SolidWorks Tech Alerts


09/01/2010 08:08 AM

Available: Enterprise PDM 2011 Beta3 is available for download
The Beta version of Enterprise PDM 2011 is now available to Subscription Service customers. Visit the Beta Forums for information on the program and to download Beta.



08/23/2010 10:24 AM

Available: SolidWorks 2011 Beta3 is available for download
The Beta version of SolidWorks 2011 is now available to Subscription Service customers. Visit the Beta Forums for information on the program and to download Beta.



08/11/2010 08:15 AM

We’ve added 5 iPads! 3 for Overall Beta Bug of the Week winners, Forum Contribution and Render Contest winner!
See the Beta prizes page for details. http://www.solidworks.com/sw/support/beta_prizes.html



08/04/2010 07:25 AM

Event: SolidWorks World 2011 – Call for Presentations
Submit your presentation for consideration as a speaker at SolidWorks World 2011, taking place in San Antonio, Texas, on January 23-26, 2011.

Did you know that the conference registration fee is waived to the speakers? Submit yours today!